I'd like to share with you a notice from Bugaboo who are voluntarily reaching out to their Cameleon 3 customers - this is not a recall.
Amsterdam, March 2013
Important Safety Announcement - Bugaboo replaces carry handle for the Bugaboo Cameleon³
The safety and wellbeing of our customers and their families is paramount at Bugaboo. It’s our policy to act whenever we identify potential risks for injury, or are made aware of them - even if the likelihood of this occurrence is limited.
That’s why we’re sharing news about a replacement carry handle for Bugaboo Cameleon3 pushchairs with specific serial numbers S/N 190101115300001 to
The Bugaboo Cameleon³ is compliant to all international regulatory safety standards. However, a small number of customer reports and our own follow-up testing confirm that in the case of these specific Bugaboo Cameleon3 pushchairs (serial numbers
S/N 190101115300001 to S/N 190105124800215) their current carry handle connectors may break, presenting a falling hazard. No injuries have been reported. Carry handle connectors connect the carry handle to the carrycot or seat.
Bugaboo is making replacement carry handles available to those affected Bugaboo Cameleon3 owners at no cost.
Our replacement carry handle has been proven to withstand stress at the carry handle connection point in extensive, practice-driven tests by Bugaboo and recognised international bodies, TüV and Intertek.
Customers who have registered for a replacement carry handle will receive a replacement handle, with instructions for installation, within three weeks after registration subject to availability.
Customers with affected Bugaboo Cameleon3 pushchairs should remove their current carry handle. With the carry handle removed, the Bugaboo Cameleon3 is safe to use and compliant to all international safety standards. We strongly recommend that our customers use the pushchairs’ harness at all times when going out and about with your child and to make sure the straps are properly secured.
Customers can check to see if their pushchair is affected and register for a replacement handle at www.bugaboo.com/cameleon3carryhandle or contact Bugaboo customer service at email@example.com, 0800 587 8265. The serial numbers of the affected Bugaboo Cameleon3 pushchairs are: S/N 190101115300001 to S/N 190105124800215.
We sincerely apologise to our customers for this inconvenience. Bugaboo is determined to continue working in cooperation with our customers and safety authorities to improve our products, materials and testing methodologies.
Emma in Bromley xx